Many residents and businesses have the option to choose the company that provides your electricity – not the company that delivers it, but the company that actually generates and supplies your power. Just like shopping for car insurance or phone service, consumers can shop to find the supplier, price and product that best fits their electric generation needs. Take a look at these frequently asked questions for more information.
Frequently Asked Questions
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How long will it take to switch to FirstEnergy Solutions?
What happens after I enroll with FirstEnergy Solutions?
Who will deliver my power, read my meter and respond to emergencies, such as power outages?
Who do I call if I have trouble with my service or if my power goes out?
Will my power supply be interrupted?
If I switch electricity suppliers, will the reliability of my electricity service suffer?
Are there any costs to enroll?
How will I know that I was successfully enrolled in the program?
Will I receive a separate bill from FirstEnergy Solutions?
Can I remain on budget billing?
Can I still have my payment automatically deducted from my checking account as I do now?
Are there any cancellation fees?
What happens if I move?
What is governmental aggregation?
Why is my community able to choose a certified electric generation supplier on my behalf through a governmental aggregation program?
How do I join a governmental aggregation program?
What does it mean to opt out of a governmental aggregation program?
What happens if I do not send in the governmental aggregation opt-out form?
What are my energy supply choices if I decide to opt out of the governmental aggregation program?
How do I know if my community has an electric aggregation program?
How long will it take to switch to FirstEnergy Solutions?
The actual enrollment process is quick. And typically, potential savings, where applicable, will begin 45 days after your enrollment is submitted to FirstEnergy Solutions.
Return To TopWhat happens after I enroll with FirstEnergy Solutions?
FirstEnergy Solutions will contact your electric company and notify them of the change. Soon after, your electric company will send you a letter to confirm that you selected FirstEnergy Solutions to be your electric generation supplier.
Return To TopWho will deliver my power, read my meter and respond to emergencies, such as power outages?
Your local electric utility will be responsible for the delivery of power to your home or business. Since your local electric utility still owns the wires and poles that deliver power to you, they will continue to read your meter and restore power after an outage.
Return To TopWho do I call if I have trouble with my service or if my power goes out?
Your local electric company will be responsible for the delivery of power to your home. Since your local electric utility still owns the wires and poles that deliver power to you, they will continue to read your meter and restore power after an outage.
Return To TopWill my power supply be interrupted?
No, there will be no interruption to your power supply. The process is seamless, and your reliability and service will not be affected.
Return To TopIf I switch electricity suppliers, will the reliability of my electricity service suffer?
No. Under state law, the utility cannot provide different levels of service to customers who receive generation service from an alternative supplier. You will continue to receive the same level of service from your utility, including delivery, emergency response and meter reading.
Return To TopAre there any costs to enroll?
FirstEnergy Solutions will not charge you anything to enroll.
Return To TopHow will I know that I was successfully enrolled in the program?
After you enroll, you will receive a letter from your electric utility confirming that you selected FirstEnergy Solutions as your generation supplier.
Return To TopWill I receive a separate bill from FirstEnergy Solutions?
No, you will continue to receive only one bill from your electric utility company. Once you are part of the program, you will see FirstEnergy Solutions listed as the supplier on your bill.
Return To TopCan I remain on budget billing?
Yes, you can remain on budget billing; however, the budget billing program may not apply to your charges from FirstEnergy Solutions – only to charges from the electric utility. Your total charges from FirstEnergy Solutions may fluctuate from month to month according to your usage.
Return To TopCan I still have my payment automatically deducted from my checking account as I do now?
Yes. How you pay your electric bill will not change.
Return To TopAre there any cancellation fees?
There are no fees if you move or if in a governmental aggregation program, you leave the program during the opt-out period. If you choose to leave the program for any other reason, customers may be assessed a minimal cancellation fee. You’ll find that the majority of suppliers charge cancellation fees to help cover the costs for any power that was secured in anticipation of serving you. Please check your terms and conditions to see if your community's program has an early cancellation fee.
Return To TopWhat happens if I move?
If you plan to move, give us a call. We may have an offer for your new home!
Return To TopWhat is governmental aggregation?
Governmental aggregation is an easy and effective way for a large group of consumers to save money on their electric bills. Some states, such as Illinois, Ohio and New Jersey have laws that allow for communities to form aggregated buying groups to purchase electric generation on behalf of their citizens. By bringing citizens together, the aggregation gains group buying power, and the community typically can negotiate a better price with the supplier than each aggregation group member could have negotiated individually. The community or governmental aggregator chooses the electric generation supplier for all of the members in its group.
Return To TopWhy is my community able to choose a certified electric generation supplier on my behalf through a governmental aggregation program?
Residents in your community voted to allow your locally elected officials to contract for an electric generation supplier on behalf of the community. These types of programs are available to residents in Illinois, Ohio and New Jersey.
Return To TopHow do I join a governmental aggregation program?
First, the governmental aggregation issue must be placed on the ballot and then passed by a majority of the voters. Once passed and a supplier has been selected, all eligible residents and small businesses in the community will be enrolled and will begin receiving the generation pricing under the program. Consumers do not need to do anything to join the program. However, anyone who does not want to participate in the program can easily opt out by returning a form, which will be mailed to all eligible members. These types of programs are available to residents in Illinois, Ohio and New Jersey.
Return To TopWhat does it mean to opt out of a governmental aggregation program?
Eligible customers are notified by mail and automatically enrolled in the program unless they chose not to participate; those who do not want to participate are given the opportunity to opt out. Anyone can choose not to be enrolled as an electric generation customer with the community’s competitive electric generation supplier by returning the opt-out form by the due date, which is included in a letter that is mailed to all eligible consumers. However, residents who previously opted out of the program, did not receive the letter, or recently moved to the community can still enroll in the program. These types of programs are available to residents in Illinois, Ohio and New Jersey.
Return To TopWhat happens if I do not send in the governmental aggregation opt-out form?
Governmental aggregation – available in Illinois, Ohio and New Jersey – makes it is easy for residents and small businesses to save money on their electric bills. So, if you do not return the opt-out form postmarked by the due date, you will be included in the community’s governmental aggregation program and will begin receiving competitively priced electricity from the community’s competitive electric generation supplier.
Return To TopWhat are my energy supply choices if I decide to opt out of the governmental aggregation program?
You can stay with your current electric utility, which will continue to supply your electricity as it always has, or you can shop for an alternative generation supplier.
Return To TopHow do I know if my community has an electric aggregation program?
If your community – in Illinois, Ohio or New Jersey – has an aggregation program supplied by FirstEnergy Solutions, it will be listed on our Communities We Serve page. Or simply enter your zip code below.
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